Frequently Asked Questions
Everything you need to know about your V-ART experience.
What is the standard shipping time for V-ART orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are your materials sustainably sourced?
Quality and ethics are at our core. V-ART partners with certified manufacturers to ensure our fabrics are eco-friendly and our production processes minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How should I care for my V-ART garments?
To maintain the longevity of our pieces, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of every garment.
Can I change or cancel my order after it's been placed?
Since we aim to ship orders as quickly as possible, you have a 1-hour window after purchase to request a change or cancellation by contacting our support team.